我的心声

Middle aged ladies are the toughest group of customers which I find it hard to handle sometimes. I feel totally drained especially after each consulation. No offence to the ladies who fall into such age gap.

They tend not to answer questions directly when asked.
Eg: When I ask if there's any specific pain on the foot, she will say like :" ya everywhere and all over my legs, back also. Sometimes the knees."

They tend to forget what they say.
Eg.
Me: I would think an xray will be necessary to rule out any other conditions on your feet.
SHE: Ya that would be better

*after xrays done

SHE: Aiyoh, why must wait for so long to know results. Must send for reporting immediately. Actually why I don't know why I need an xray leh.

Is there a necessity to kaopeh kaobu so much. Knn.

They like to ask questions over and over again.

SHE: I get the shoes first or insoles first. The shoes I have at home is normal one. Insoles looks so hard. Don't want to wear lah. But my foot still pain leh.How uh?

See, such patients always enjoy beating around the bush despite the fact that I've clearly explained the treatment plan.

What's worst.When they get confused, they refused to leave the clinic and think think think for a lonnnnnnnnnnnng time.